Untold Casino Review Review

Pros / Cons
  • Generous welcome bonus
  • Mobile casino available
  • No telephone support
  • No enough promotions available

Casino Overview

Untold Casino are an online casino based in Malta who offer slots and table games to their users. The software’s that are used for Untold Casino are ‘Betsoft Gaming’ and ‘Net Entertainment’. There are over 150 games available for users to choose from. Untold Casino was only founded in 2018 so they are still new to the online gambling industry. The newly found company are available on a number of platforms, these are Android, iOS, macOS, Windows Phone and Microsoft Windows.

Website Layout & Design:

When you first enter the Untold Casino website you will instantly notice the dark purple and black colour theme, along with this you will see all the available games which are displayed towards the middle of the page. Untold Casino have kept their layout simple and easy to navigate as all the tabs are displayed next to each other, so the users don’t get confused. ‘Video Slots’, ‘New’, ‘Popular’, ‘Table Games’, ‘Jackpots’, ‘Video Poker’, ‘Classic Slots’ and ‘All Games’ are all the different types of game that are available.

Towards the bottom of the page there is an option for ‘More Games’ where users can select if they want to view other available games on the site, some of these can include, slots, poker or even jackpots. This is a popular and well liked feature as many casino players enjoy having a wide range of games to choose from. The layout is great as all the games are shown together so the user can just flick through the games without having to go on and off different tabs.

Casino Software:

The Software used by Untold Casino is Betsoft and Netent, both are well known and reliable software’s that many online casinos have used. High quality expertise have obviously been used in order to make this website to the standard that it is. The images are of HD quality, games are quick to load and bright lights as well as fancy looking features are also included. It is fair to say that the developers have took their time on perfecting a website which looks great and also does everything that it is meant to do.

Welcome Bonus:

Untold Casino are still a fairly new company, having only been established since 2018 so they are still trying their best to gain customers. A great way of enticing people to gamble with your company is by offering attractive offers such as welcome bonuses and promotions. The main welcome bonus that Untold Casino offer is “100% up to £777” which is only valid for UK players and a minimum deposit of £20 is required.

Games:

On the Untold Casino website, you will come across a section on the middle of the page that displays all the available games there are for the user to choose from. Some of these are Video Slots, Table Games, Jackpots and Video Poker. There is also a ‘popular’ tab which will tell you all the popular games that are available on the site. Towards the bottom of the page you will see dozens of images which display an image of the game, once you click on an image it will then take you to your chosen game.

Customer Support:

Untold Casino have provided a few different methods for users to choose from in order to contact them if an issue arises. Live chat is available, as well as email. Unfortunately, there is no phone support available to c=their clients. Live chat is limited to 14 hours a day which is a slight downside.  Untold Casino have however stated that they aim to expertly handle all customer issues.

Payment Methods:

Untold Casino offer 5 payment methods for their users. These are Skrill, VISA, Neteller, PaySafeCard and EcoPayz. Players can use any of these methods and make the transactions which will be made instantly. PaySafeCard is the only method which does not support withdrawals, however all the other methods support both withdrawals and deposits from the casino. Some people prefer to use the other methods rather than PaySafeCard as it charges users up to 9% to make deposits. Unfortunately, Untold Casino do not offer PayPal, Mastercard and Trustly which may lose them customers as they are some of the most popular methods of payments that online gambling players use.

Verdict:

Overall, I would say that if you are looking for an online casino that offers a wide range of games then Untold Casino is certainly that and you should give it a go. The website is laid out well and is easy to navigate. The colour scheme is sophisticated and looks elegant which is great. The images are of high quality and the website processes requests very quickly, so it is clear that the developers have took their time to execute it perfectly. Untold Casino are still very new in terms of the online gambling industry and therefore do have a lot to learn, with this does come disadvantages and improvements that need to be made. Firstly, the customer support options are quite poor. Their live chat option is only available for 14 hours a day which can be inconvenient for most gamblers and is worrying for the company as their competitors have 24/7 customer support. To add to this, there isn’t even a phone line which really is shocking, considering that most online casinos do have a phone service. Third of all I would say that Untold Casino need to add to their bonus and promotions list as there are not many welcome bonuses/promotions available to new customers and even existing customers. In my opinion, I feel that if Untold Casino improves and corrects these faults then they would have a good chance of competing and being on the same level as the high end online casinos.

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